Lumigan®
EYELASH Serum

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Available on doctor prescription only

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Book your online consultation

Only available for 18 year-old and above

Consultation time: 20 mins

Booking terms and conditions for the online consultation for Lumigan.

  • You must be 18 year-old and above to book a consultation.

  • You won't be able to complete your booking appointment until you have completed all the required details and made a payment during the booking process. You will receive a confirmation email once you have made a booking. Please check your junk mail if you can't find it in your inbox, otherwise get in touch with us for any other problem.

  • You can cancel or reschedule up to 2 days before your appointment, otherwise the consultation fee is non-refundable.

  • The consultation fee is non-refundable if you do not attend the consultation for any reason.

  • The consultation fee is non-refundable if you are found not suitable to have Lumigan following the consultation. Nevertheless we do expect the majority of people to be suitable to have Lumigan. You can always check in advance the informative section about Lumigan on our website, and check if you fall under the category of the individuals that can't have Lumigan.

  • The consultation fee will be deducted from the product cost if you wish to purchase Lumigan following the consultation.

  • The consultation fee is not refundable if you wish not to purchase Lumigan following the consultation.

  • The consultation is a one to one consultation only, therefore more than one participant won't be permitted. If you have a friend or family member interested in the product, they will need to book a separate online consultation.

System requirement before booking your online consultation.

The consultation will be carried out via the Zoom application, therefore make sure you have Zoom installed on your device with a working Webcam and Microphone so we can see you and hear you clearly. Also make sure you are in a quite environment during the consultation. Zoom application can be installed on any computer (Windows or Mac) and on any phone operating Androids or iOS (iPhone/iPad). After completing your booking, you will receive an email with a link that will connect you directly to Zoom. The consultation is 20 mins, therefore it is important you have everything ready before the consultation, otherwise you will miss your consultation and you will need to book a new one and pay a new consultation fee.

Before booking a consultation, make sure you don't have one of the following contra-indications.

Lumigan® is a safe product however there are few people who need to avoid it:

  • Allergy to Lumigan® or other Prostaglandin analogues.

  • Allergy to other preserved eye drops containing Benzalkonium Chloride.

  • Allergy to Sodium Phosphate, Citric Acid, Sodium Chloride, Purified Water, Sodium Hydroxide or Hydrochloric Acid.

  • Pregnant and breastfeeding women.

  • Individuals younger than 18.

  • Glaucoma patients already using another Protgalandin analogue (for example Latanoprost, Xalatan, Monopost, Travatan, Saflutan, Xalacom, Duotrav, Ganfort)

  • Any active eye disease, including intraocular inflammation (uveitis) and macular oedema. Anyone with previous serious eye disease is likely to not receive treatment.

What happens after the consultation?

After the consultation, we will give you simple instructions to purchase Lumigan. You won't need to have a second consultation if you wish to purchase Lumigan in the future unless there have been changes to your medical condition. We expect the vast majority to be suitable to have Lumigan, however if we find that you're not suitable to have Lumigan, then we won't be able to provide you with the product. You won't be able to claim back your consultation fee if you are found not suitable to have Lumigan.